Having a knowledgeable and reliable IT team to support the functions of your business is extremely important and many businesses find that having remote IT support provides a quick solution to IT issues that businesses experience.

Working with a reputable IT support company gives you access to a support technician who can remotely log on to the devices you are having problems with using networking and the internet, this allows the technician to investigate, diagnose and fix the problem at hand whether they be hardware or software issues. This way, IT problems can be resolved quickly and effectively without having to wait on internal IT teams or being placed in a ‘ticketed’ situation where you could potentially be waiting days for support time.

Working with remote IT support teams is proven to be a more convenient and more efficient way of working, thanks to the advances in technology. We have highlighted a few other reasons why remote IT support is beneficial to your business.

Costs – a good place to start!
As much as you may not believe it, remote IT support can save your business money and, more importantly, time. Having dedicated on-site IT teams at each of your locations or having to call out an IT professional every time you have an IT issue can be extremely expensive, you should also factor in recruitment costs and time as on-site teams grow and evolve. Remote IT support ensures a high quality of service that would match an onsite team but with much lower costs.

Flexibility – who doesn’t want this?!
Your remote IT support technicians are ready and available 24/7 and no matter where your business is based your remote support team is always available to respond to any issues as soon as they are identified and can begin working on the fix as soon as they are raised. Quite simply, if anything goes wrong your support is just a call or email away.

Speed – keeping your business moving.
Did you know 9 times out of 10 your remote IT support would have caught an issue before you even became aware of it? Meaning your issues are on their way to being resolved quickly. Speedier responses, speedier investigation and speedier resolutions!

Business growth – music to every businesses ear.
As you grow,  your IT support team grows with you! If expansion is on the cards and new locations are to be added to your areas remote IT support means you do not have to have a dedicated IT team in each of these locations – your current team will be able to connect with the new offices, remotely, so scaling up is seamless and sustainable no matter where you go.

Sharing the knowledge – because why not!
We all know how frustrating it can be when you have an issue fixed and then it breaks again and you have to request further support – for minor problems, remote IT teams will help users to understand the issue and will fix it in front of them, on-screen, having the opportunity to view the fix process allows the user the opportunity to learn how to fix the issue again, should it arise.

As the world moves forward as does technology and the devices we use, a remote IT support team are trained in all the latest technology advancements providing your business with valuable knowledge and access to the best solutions.

At JC Designs our IT support includes: free systems surveys, remote and onsite IT support, proactive maintenance, compatible procurement, helpdesk, Microsoft Certified engineers and competitive service packages. If remote IT support is a service you are considering and would like to discuss in more detail we would love to hear from you – contact us here